Shipping & Returns

Shipping Policy

At North Bosque Botanicals, we are committed to providing you with the best shipping experience. We use eco-friendly packaging and offer various shipping methods to ensure that your products reach you in a timely and sustainable manner.
Our shipping costs are transparent and reasonable, allowing you to buy with confidence. We believe in building trust through clear and honest communication.
We are continuously striving to improve our shipping methods and reduce our environmental footprint. Stay updated with our latest initiatives as we work towards a more sustainable future.

Return & Exchange Policy

Our Return Policy

We want your experience with us to be as smooth and seamless as possible. If you wish to return a product for any reason, you may ship it back to us postmarked within 30 days of your order's delivery date.

Please note that because our products are small-batch, natural items, certain exclusions apply. Please read our full policy below before sending items back.

Discrepancies, Damages, & Shortages

Please inspect your order as soon as it arrives. If your package contains any broken merchandise, shortages, or mistakes, you must contact our customer service team within 30 days of delivery. We are unable to accept requests for refunds, replacements, or compensation after this 30-day window has passed.

Return Instructions

Shipping Costs: Customers are responsible for all return shipping costs unless the return is due to an error on our part. Original shipping fees are non-refundable.
Refund Method: Qualifying returns will be refunded directly to your original method of payment .
Order Tracking: To help us process your refund quickly, please include your original invoice, order number, or account information inside the return package so we can match the items to your purchase.

Policy Restrictions & Exclusions

To qualify for a refund, all returned items must meet the following safety and quality criteria:

Original Condition: Returned items must be in their original, undamaged packaging. Refunds will only be issued for the unused, physical portion of the product that is safely returned to us.
No Alterations: We cannot accept returns on products that have been mixed, blended, or altered with other ingredients. Items must be returned in the exact form they were purchased.
Exchanges & Credits: We do not offer product exchanges, nor can we issue store credits for use at our local physical market booths.
Bulk & Extract Safety Seals: For safety and hygiene compliance, we do not accept returns on opened large-size liquid items (such as bulk herbal extracts, bitters, or essential oils). The tamper-evident safety seal on these specific items must remain unbroken to qualify for a refund.
Third-Party Shipping: We are not responsible for any damage, loss, or leakage that occurs if a package is forwarded or re-shipped to a different destination beyond the original shipping address provided at checkout.

Please Note: Please do not send back products that do not meet the criteria listed above. We are unable to issue refunds for non-qualifying items, and we cannot ship non-returnable items back to you.

Our goal is to build trust and reassure our customers that they can shop with confidence. We believe in creating a positive shopping experience from start to finish.
Your feedback is valuable to us, and we are always looking for ways to enhance our return and exchange process. We appreciate your support and look forward to serving you with the highest standards of customer care.